We accept exchanges within 14 days of purchase, collection or delivery.
Item should be unused and in original condition and packaging, accompanied by a valid receipt.
You may exchange your original item for an item of equal value or for store credits. Should you wish to exchange for an item of higher value than the original item, you will need to top up the difference. There will be no refund of any difference if the value of the exchanged item is lower than the original item.
We do not accept any exchanges in the following situations:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after fulfilment (purchase, collection or delivery).
- Any item bought on sale*, marked as "second quality" or "display sale", including those slated for delivery at a later date.
- Any item that is Custom Made** to your specifications - this includes customised furniture orders and artwork.
Please note that we reserve the right to decline exchanges based on the condition of returned items.
If you wish to exchange your item, please submit an exchange request here.
Sale items cannot be exchanged unless the item is defective due to manufacturer's error.
**Custom Made Items including Furniture and Artwork
Custom Made items including furniture and artwork cannot be exchanged as they are built to your specifications. However, if the item is damaged or defective, please submit an exchange request here.
We are not able to issue any refunds regardless of payment type, please instead consider submitting a request to exchange your item.
Generally, we do not allow exchanges for gift items. However, under certain discretionary circumstances, we may be able to exchange the gift item for something else of equal or lower value, or in store credits. Please ask us.
We do not bear any shipping or delivery costs for exchange requests.
If you are exchanging the item because it is damaged or defective, please submit an exchange request here and we will reach out to you regarding arrangements for the exchange.