Help Centre

Our Products

SCENE SHANG homeware and furniture are mostly designed by our founder, Jessica Wong, and is inspired by our rich Asian history and heritage, interwoven with our customer stories and made modern for today's homes.

We're really heartened by the support from our customers both in Singapore and around the world, and our designs have gone on to win awards.

We also collaborate with others who share our love for Asian heritage and culture, to bring you new and exclusive offerings.

Since 2013, we’ve partnered with selected local and global makers that have the expertise and passion to bring our designs to life. Our maker partners are in Singapore, Malaysia, Indonesia, Vietnam, China and Australia.

Yes, we have some furniture designs that you can customise in your choice of materials and sizes. Looking out for the section “CUSTOMISATION” on the product pages for applicable designs. For more customisation options, please contact us at or visit our retail store.

We can also customise our homeware items for your corporate gifting needs. We’ve done customised gifts for ministries, hospitality projects, beauty brands, banks and so on.

Please reach out to us at if you’d like to find out more.

Yes, we do for the below items. 

Lighting & Electrical Accessories 1 Year

Indoor Furniture 2 Years

Outdoor Furniture 3 Years

Please read our warranty page for more information.

Making a Purchase

Yes, we have a retail store in Wisma Atria in Orchard Road, Singapore. We do stock some of the products you see online in store, however, due to the limited space, we might run out of stock sometimes, so if you like something you see, the best way would be to purchase it online to reserve the item. 

Our products are also available for viewing (by appointment only) in a beautiful conservation shophouse setting at SHANG House by Figment, please contact us to set up an appointment. 

Retail Store - Open Daily*, 12 - 8 pm

435 Orchard Road, Level 4 (Inside OCBC Wisma Atria Branch), Singapore 238877

Shophouse Showroom - By Appointment Only

10 Pegu Road, Singapore 328364

  • “In stock, ready to ship” Items

If your item is marked “In stock, ready to ship” on the product page and if stocks are available, orders with delivery selected (to Singapore addresses) will usually take 2-7 working days. For orders with self-collection selected, we will send you a notification email when the item is ready to be picked up as the items might only be in stock in our warehouse and will need 2-7 working days to be transferred to our retail store.

  • “Made to order” Items

If your item is marked “Made to Order” on the product page, we’ll need 4-12 weeks to make your item. Please see the product page for more information on production times, as some items might take shorter or longer times to be completed. We’ll send you an email update when the item is ready for delivery or self-collection.

  • Items with “Estimated Arrival” Options

For some products such as our banker lamps, cane and rattan collections, we offer options for both ready stock and backorder when available. Your items will be ready to be delivered once the items have arrived and checked at our warehouse. Please read the information regarding backorder items if you’d like to find out more.

  • Items with Different Availability Dates

For orders with items with different availability dates, your order will only be sent out when all the items are ready. Additional charges will apply for split deliveries — to make arrangements, please contact us.

Some of our products are available on backorder, which means you get to place your orders on these items if you don’t need them urgently, while getting a 20%-30% discounted price* off the regular price. This also helps you to plan for the best time for your orders to be delivered, especially if you’re renovating and/or moving to a new place.

Backorder items allow us to be more efficient in terms of local warehousing fees and also helps us to estimate the quantities needed better so that we can meet your needs. 

This is a win-win situation that allows us to pass on the savings to you when you place an order for a backorder item. 

Please see the “Estimated Arrival” option on the product page and select the arrival period you require, and the respective prices will be reflected. Generally, the earlier you order, the higher the discount.

In some cases, when we might have ready stock which we are able to deliver to you in 2-7 working days, these items are usually sold at full price.

* Exclusions apply.

Yes, we are able to accept payments by instalments by ShopBack PayLater.


At the moment, self-collection at our retail store at OCBC Wisma Atria is only possible for smaller items and furniture, upon request only.

For all items including “In stock, ready to ship” items, please allow us 2-7 working days in case the item needs to be transferred down from our warehouse. We will send you an email once the item is ready for you to collect. 

For urgent enquiries, please email us at

We work with our delivery partners to send your items to you. Here are the charges:

12nn to 5pm (Weekday)

Below $99 | $8

$100 — $349 | $15

$350 — $799 | $30

$800 — $2499 & Art ($70 with installation) | $50

$2500 — $4999 & All Dining Tables (delivery and on-site installation) | $150

Above $5000 (subject to available time slot) | Complimentary

5pm to 10pm (Weekday)

$100 — $799 | $40

$800 — $2499 (Art delivery not available after hours) | $75

$2500 — $4999 | $225

Above $5000 (subject to available time slot) | Complimentary

 +Additional charges at S$20 per product per storey not accessible by elevator (also applicable to stairs within landed properties or HDB maisonette) will be charged by our delivery partners and has to be pre-paid to us before delivery.

*Kindly note that above charges are for single trips only; if your order contains items with different arrival times, it will be delivered upon consolidation of all the items. Additional charges apply if you would like to split your deliveries to different locations or different time periods; please checkout separately.

We can arrange for our delivery partners to bring up the items for you at S$20 per product per storey not accessible by elevator (also applicable to stairs within landed properties or HDB maisonette).

These charges have to pre-paid before delivery and go entirely to our delivery partners.

Yes you can. Please let us know when you purchase an item by informing our retail staff, keying this request into the order notes or emailing us within 24 hours from placing your order. We are able to store the item for you up to two months from the arrival or fulfilment date. 

If you require storage after two months from the arrival or fulfilment date, our storage fees will be chargeable at 5% of the product value (before discounts, if any) per month thereafter, up to 2 months e.g. a furniture priced at S$1000 will incur a 1000 x 0.05 S$50 storage fee payable before collection/delivery arrangements and S$100 storage fee once delayed into the second month.

Any further postponement will result in forfeit of all amounts paid without refund.

If storage is not requested within 24 hours from the point of purchase, any request will be subject to our discretion and storage fees will be chargeable if allowed.

We know these delays are difficult to forsee, and you might not have selected for the free storage request at the time of purchase.

Please email us at as soon as you receive news about your delay and we'll try our best to accommodate your delayed delivery request.

Depending on space availability, we might not be able to store the item for you beyond two weeks of the item arrival or fulfilment. Please reach out to us as soon as you can so we can make arrangements.

Returns, Exchanges & Warranty

Yes, you can change or cancel your order within 24 hours of placing your order. Please inform us by writing to

We accept exchanges within 14 days or purchase, collection or delivery. The item should be unused and in original condition and packaging, accompanied by a valid receipt.

You can exchange your original item for an item of equal value or for store credits. Should you wish to exchange for an item of higher value than the original item, you will need to top up the difference. There will be no refund of any difference if the value of the exchanged item is lower than the original item.

We can’t accept any returns or exchanges in the following situations: 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after fulfilment (purchase, collection or delivery).
  • Any item bought on sale*, marked as "second quality" or "display sale", including those slated for delivery at a later date.
  • Any item that is Custom Made** to your specifications - this includes customised furniture orders and artwork.

Please note that we reserve the right to decline exchanges based on the condition of returned items.

If you wish to exchange your item, please submit an exchange request here.

*Sale Items

Sale items cannot be exchanged unless the item is defective due to manufacturer's error.

**Custom Made Items including Furniture and Artwork

Custom Made items including furniture and artwork cannot be exchanged as they are built to your specifications. However, if the item is damaged or defective, please submit an exchange request here.

If you’d like to exchange or get a refund for an item which qualifies for a refund, we’ll need you to send the item back to us safely. We do not bear any shipping or delivery costs for exchange or refund requests unless the item is damaged or defective. 

If you need help to arrange for the item to be delivered back to us safely, please drop us an email at

If you are exchanging the item because it is damaged or defective, please submit an exchange request here and we will reach out to you regarding arrangements for the exchange.

Generally, we do not allow exchanges for gift items. However, under certain discretionary circumstances, we may be able to exchange the gift item for something else of equal or lower value, or in store credits. Please ask us.

I still need help, who can I contact?

You can reach us via our online chat — we can usually be reached on weekdays, 10:00 AM to 7:00 PM, excluding public holidays.

If you prefer to reach us via email, please reach us at

We will usually reply within two working days (excluding weekends and public holidays).